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Customer Service Award

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Last Updated on October 21, 2021

With the most votes, highest score and great reviews we are thrilled to announce the February 2015 recipient of the Anglo-List Customer Service Award – Sara Jacobovici.

In 2013 the Anglo-list determined that dealing with unreliable service providers was our biggest Aliyah and relocation frustration. We knew we could help somehow. Our Israel-Anglo Business Directory incorporates a community of professionals who are working together to redefine good service in Israel – this deserves recognition.  The result was the Anglo-list Customer Service Award.  You vote and then twice a year the business with the most votes and highest ratings receive this award.

Sara Jacobovici has been in Israel for 5 and a half years.  She is a Creative Arts Therapist, and specializes in using the arts; visual arts, music and movement, as a means through which people can express and communicate their thoughts and feelings. Sara received a Bachelor of Music degree from McGill University, Montreal, Canada in 1985 and a Master’s in Creative Arts Therapies from Hahnemann Medical University, Philadelphia, USA.

She was in her early 50’s when she arrived in Israel coming by way of Toronto, Canada. Her current  situation gives her the flexibility and independence to be her own boss so she took up the challenge and started her own business. “I don’t have any formal business background, but I did take a business coach.  This was a good fit for me and I have learned a lot from him.  I also have an Anglo accountant because my Hebrew is not yet at the level I need”.

“It took me about 2 years to set my business up.   Social media is an important part of my marketing and I am constantly learning about it and using it and all the tools available to me to get the word out about my business. I want to be out there, so  I run workshops, lectures and events. I am also involved in N4ES networking group”.

“My clientele are mostly English speakers; individuals, couples or families, who are experiencing life changing events, losses or dealing with the effects of trauma and want to try a different way of experiencing the therapeutic process. Often what needs to be expressed most is beyond words. Our first language is the language of creativity. I know how to help individuals reconnect with that first language and begin to see things in a new way”.

“I am responsible to meet the needs of each client to the best of my ability. It is my responsibility to clearly communicate with my client and be available to answer questions at every step along the way. As I am process-oriented, that means that I am engaged with my client from the first contact through the different stages of the work including closure and follow-up”.

We asked Sara what advice she would  give an oleh about opening a business in Israel:  “Don’t try it alone or work in isolation. Find out what services exist to assist you. Go out there and connect with others in your field, join groups, build contacts. Be open. It will be a different experience.”

“I feel very blessed. I love my work and I am passionate about my field. I love my community. I am grateful to be a part of it all”.

Well done Sara – Keep up the good work!

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