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ElectricityContact Hevrat HaHashmal - Israel Electric Company: Automated Answering Machine

Contact Hevrat HaHashmal – Israel Electric Company: Automated Answering Machine

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Last Updated on November 6, 2021

The Automated Answering Service at Chevrat HaHashmal – The Israel Electric Company.

What are they saying?  What does it mean? It is so annoying – I don’t understand! Use this Hebrew to English translation of the automated answering service of the Israel Electric Company.

Calling the Israel Electric Corporation can be frustrating if you do not understand Hebrew and cannot get past the automated answering machine.

We’ve provided an English translation that should help you with this task.  Note this is not the service provider’s official translation.

Welcome to 103 – Hevrat HaHashmal (The Israel Electric Company)

Please hold the line (there is a long pause – you have not been disconnected).  

We are verifying your address.  This call is coming from… (property address and details)

To confirm – press 1

To change – press 2

PUNCH IN YOUR CONTRACT NUMBER AND THEN PRESS # 

IF YOU DO NOT HAVE ONE – PRESS *

PUNCH IN YOUR TELEPHONE NUMBER AND THEN PRESS #

IF YOU DO NOT HAVE ONE – PRESS *

YOU WILL BE TRANSFERRED TO A CUSTOMER SERVICE REPRESENTATIVE

To report a problem – press 1

FOR A POWER FAILURE IN YOUR HOME – PRESS 1

YOU ARE BEING TRANSFERRED TO A CUSTOMER SERVICE REPRESENTATIVE 

FOR A POWER FAILURE IN YOUR BUILDING OR AREA– PRESS 2

PLEASE PUNCH IN YOUR TELEPHONE NUMBER AND AREA CODE AND THEN – PRESS*

YOU ARE BEING TRANSFERRED TO A CUSTOMER SERVICE REPRESENTATIVE

OTHER – PRESS 3

For credit card payments – press 2

ACCORDING TO OUR RECORDS YOU HAVE AN OUTSTANDING BALANCE OF XXXXXX SHEKELS

TO CONFIRM – PRESS 1

PUNCH IN CREDIT CARD NUMBER AND – PRESS #

TO CONFIRM – PRESS 1

CHANGE – PRESS 2

Punch in identity number of card holder and – press # 

CONFIRM – PRESS 1

CHANGE – PRESS 2

VALIDITY DATE OF CREDIT CARD – MONTH (2 DIGITS) AND YEAR (2 DIGITS) – THEN PRESS #

TELEPHONE NUMBER OF CARD HOLDER INCLUDING AREA CODE – THEN PRESS #

CONFIRM – PRESS 1

CHANGE – PRESS 2

WE ARE CHECKING DETAILS WITH YOUR CREDIT CARD COMPANY.  YOUR  ACCOUNT HAS BEEN APPROVED.   YOUR TRANSACTION NUMBER IS XXXXXXX

TO REPLAY THE TRANSACTION NUMBER – PRESS 1

FOR A COPY OF YOUR RECEIPT – PRESS 2

SHOULD YOU WISH TO PAY ANOTHER ELECTRICITY BILL – PRESS 3

(PAYMENT REQUIREMENT, AS ABOVE, WILL BE REQUESTED)           

IF THE AMOUNT YOU ARE PAYING DIFFERS TO THE ONE ON YOUR ACCOUNT – PRESS * AND YOU WILL BE  TRANSFERRED TO A CUSTOMER SERVICE REPRESENTATIVE.

For account information and bank debit orders – press 4

IF THE PAYMENT DATE HAS PASSED YOU WILL BE TRANSFERRED TO CREDIT CARD PAYMENTS

FOR BANK DEBIT ORDERS – PRESS 2

PLEASE HOLD FOR A CUSTOMER SERVICE REPRESENTATIVE (YOU WILL RECEIVE THE BANK DEBIT ORDER FORM BY EMAIL)

AUTOMATIC PAYMENTS ON YOUR CREDIT CARD UP TO 10,000 SHEKELS – PRESS 3

ENTER YOUR CREDIT CARD NUMBER THEN PRESS #

CONFIRM – PRESS 1

CHANGE – PRESS 2

ENTER YOUR CREDIT CARD DETAILS – PRESS # (PAYMENT REQUIREMENT WILL BE REPEATED)

To join our mailing list – press 5

FOR INFORMATION, ADVERTISING AND PROMOTIONAL MATERIAL ON ALL ASPECTS OF ELECTRICITY – PRESS 1

FOR UPGRADES – PRESS 2

PLEASE NOTE: FOR MORE INFORMATION PLEASE VISIT OUR WEBSITE AT WWW.ISRAEL-ELECTRIC.CO.IL

Other – press 9
For a customer services representative – press 9
To get back to the main menu – press 0


The Israel Electric Company has simplified the payment process.  Watch our instructional video for details on paying your electricity bill online.

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