Last Updated on April 14, 2026
Good news if you’re 80 or older – just a click of a button and you’re exempt from standing in line at the post-office
PLEASE NOTE: Previously 70-year-olds+ were exempt from standing in line, but as of 1.01.2023 the law has changed and this privelage now applies to those aged 80+
In Israel, seniors aged 80 and above are entitled to an additional level of service at the post office. They are not required to schedule an appointment in advance.
When you arrive at the post-office all you need to do is press on the “Exempt from Line” button (פטור מתור) at the self-service machine (ATM) and immediately thereafter, your turn will be called.
- Learn new “Post-Office” Hebrew words and phrases with English and transliterations
- Postal and area-code information
- Instructions for receiving a parcel from abroad
- The MyVisit appointment app
If, for any reason, you are denied this service, you should report it by calling 03‑6921195 and providing the details of the post‑office branch, the date of your visit, and the name of the service representative involved.
The telephone number for the senior citizens call center of the Ministry of Social Equality, is *8840.
Did you know that at some places pregnant woman or the disabled are exempt from standing in line.
- At the post office
- When filling prescription medications at the pharmacy, check for posted signage confirming this benefit, as it is not honored at all locations.
- At the Population and Immigration Authority (Misrad HaPnim)
- At the supermarket
Proof of eligibility must be presented in the form of a disability certificate from the National Insurance Institute or the Ministry of Defense.
