Options and instructions for paying your bi-monthly Israel utility bills on your smartphone.
If you are having trouble paying your utility bills via your local municipal or regional council call center through their automated phone system or directly with one of their customer service reps, there are other payment options too.
Here are a few of the ways to pay
- You can stand in line at the post-office.
- You can pay utilities directly via the CityPay website. You can follow our English instructions here – water bill and your arnona bill
- You can pay via the municipality or regional council website but mostly these instructions are in Hebrew.
There is another option…
You can pay your household bills via your smartphone.
If you do not have a QR scanning app installed on your phone, download one of the many free versions from your app store.
Once you have downloaded the app, open it and scan the QR code.
Once scanned, a website URL will appear, click on it and you will be directed to the CityPay portal where you can complete your payment.
Fill in these required fields
- Client number (usually your ID)
- The invoice clearance number is automatically detected (מספר מסלקה)
- Confirm that you agree to the terms of service via the tick box
- Then click on הצג סכום button (Show Amount)
- Click on the המשך button to continue or on the חזרה button to return to the previous screen.
- You’ll then be directed to fill in your details: name – שם, telephone – טלפון, email – כתובת אמייל
- In the field thereafter, fill in your physical address – כתובת
- Select payment terms: regular – רגיל or credit – קרדיט
- Then click on המשך – Continue
- You will then be directed to the credit card payment portal where you are required to fill in your credit card number, expiration date details, CVV and the ID of the cardholder.
- Once authorization is received and payment is confirmed you should receive a receipt directly to your inbox.
A little confused? For extra guidance, watch these easy-to-follow instructional videos.
There is one final option; you can sign up for a direct bi-monthly bank debit (stop order) and the bill amount will automatically be deducted from your bank account. This is a great solution for people who tend to forget to pay their bills on the due-date thereby accumulating unnecessary late fees.