The Automated Answering Service at Chevrat HaHashmal - The Israel Electric Company

Hebrew to English translation of the automated answering service of the Israel Electric Company

What are they saying? What does it mean? It is so annoying – I don't understand!

Please note: This translation is provided for your convenience and is not the service provider's official translation.

electric company

Welcome to 103 – Hevrat HaHashmal (The Israel Electric Company)

Please hold the line (there is a long pause – you have not been disconnected).

We are verifying your address. This call is coming from (property address and details)

To confirm – press 1

To change – press 2

Punch in your contract number and then press #

If you do not have one – press *

Punch in your telephone number and then press #

If you do not have one – press *

You will be transferred to a customer service representative

To report a problem – press 1
For a power failure in your home – press 1
You are being transferred to a customer service representative
For a power failure in your building or area– press 2
Please punch in your telephone number and area code and then – press*

You are being transferred to a customer service representative

Other – press 3
For credit card payments – press 2

According to our records you have an outstanding balance of XXXXXX shekels

To confirm – press 1

Punch in credit card number and - press #
To confirm – press 1

Change – press 2

            Punch in identity number of card holder and - press #

Confirm – press 1

Change – press 2

Validity date of credit card – month (2 digits) and year (2 digits) -press #

Telephone number of card holder including area code - press #

Confirm – press 1

Change – press 2

We are checking details with your Credit Card Company. Your account has been approved.   Your transaction number is XXXXXXX

To replay the transaction number – press 1

For a copy of your receipt – press 2

Should you wish to pay another bill – press 3

(Payment requirement, as above, will be requested)

If the amount you are paying differs to the one on your account – press * and you will be transferred to a customer service representative.

For account information and bank debit orders – press 4

If the payment date has passed you will be transferred to Credit Card Payments

For bank debit orders – press 2

Please hold for a customer service representative (You will receive the bank debit order form by email)

Automatic payments on your credit card up to 10,000 shekels – press 3

Enter your credit identity number (9 digits) – press #

Confirm – press 1

Change – press 2
Enter your credit card details – press # (Payment requirement will be repeated)